Shipping Policy

Shipping Policy
Introduction
This Shipping Policy outlines the procedures, terms, conditions, and important information governing the processing, fulfillment, packaging, shipment, and delivery of all orders placed through our website. This policy applies to every customer, domestic and international, who submits an order for our products, including roasted coffee beans, brewing equipment, coffee accessories, gift sets, and all other merchandise available for purchase on our website. By placing an order with us, you acknowledge that you have read, understood, and agreed to all terms and statements contained within this Shipping Policy, alongside our Terms of Purchase and Terms of Use. We strongly encourage all customers to review this Shipping Policy thoroughly before completing checkout, as it contains critical details about order processing timelines, delivery estimates, shipping coverage, duties and tax responsibility, tracking information, address requirements, package handling, delivery exceptions, lost or damaged packages, prohibited shipping destinations, and order modification rules. Our core shipping promise is simple: we provide free worldwide shipping on every order placed on our website, and we bear full responsibility for all customs duties, import taxes, and any additional customs-related fees that may arise during international transit. Customers will never receive unexpected customs invoices, tax bills, duty charges, or brokerage fees after their package arrives in their destination country. All costs associated with shipping, customs clearance, import duties, and applicable taxes are fully covered by us, and no extra charges will be passed on to the buyer at any point. This applies to every order, regardless of order value, destination country, or product selection.

Order Processing Timeline
After you successfully submit and pay for your order through our website, your order enters our order processing queue. Standard order processing time is 1 to 3 business days. Business days are defined as Monday through Friday, excluding recognized holidays. Processing time does not include weekends or holidays, and processing time is separate from transit and delivery time. Processing consists of multiple sequential steps: order verification, payment confirmation, inventory check, quality inspection of your selected products, packaging, label creation, handoff to our global shipping carrier, and scan into the carrier’s tracking system.

Order verification is the first step after checkout. Our system automatically confirms that your payment has been fully authorized and received. We verify the billing information associated with your payment method to prevent fraudulent orders and protect both our customers and our business. In rare cases, if there is a mismatch between your billing address and the address linked to your payment card, our support team may reach out to you through the contact method you provided on your order to confirm details before processing begins. This security step is designed to block unauthorized orders and protect your financial information. We will never process your order until payment verification is complete.

Next, our warehouse team checks inventory availability for every item inside your order. All products listed on our website are stocked in our fulfillment center, but occasional inventory fluctuations can occur due to simultaneous orders. If an item you ordered is temporarily out of stock, our customer service team will contact you via the contact page communication channel to present available options, such as waiting for restock, swapping for an alternative product of equal value, or removing the out-of-stock item from your order and issuing a partial refund. We will never ship partial orders without first communicating with you and receiving your consent.

Once inventory is confirmed, your products move to quality inspection. For roasted coffee products, our team checks the roast date, package integrity, and valve function to ensure freshness. For brewing gear and accessories, inspectors verify there are no manufacturing defects, scratches, missing parts, or damage before packaging. Items that fail quality inspection are removed, replaced, and rechecked before packing.

After inspection, your order is carefully packaged. Our packaging is selected specifically to protect coffee freshness and safeguard fragile brewing accessories during long-distance international transit. Coffee bags are sealed to preserve aroma and flavor. Fragile items such as glass pour-over carafes, ceramic mugs, and manual grinders are wrapped in shock-absorbent protective materials, placed in sturdy corrugated boxes, and secured to prevent shifting inside the package while in transit. We add padding to minimize vibration and impact risk during sorting, loading, and transport. After packing, we generate a shipping label using the delivery address you entered at checkout. It is extremely important that you double-check your shipping address before finalizing your order. You are fully responsible for the accuracy of the shipping address you provide. If you enter an incorrect street address, apartment number, postal code, city, or country, this can lead to delivery delays, misdelivery, or returned packages. If you notice an address mistake immediately after placing your order, you must contact us through our Contact page as quickly as possible. We can update your shipping address free of charge only before your package has been handed over to our shipping carrier. Once the carrier has picked up and scanned your package, address changes are not guaranteed, and we cannot be responsible for delivery failures caused by incorrect address information provided by the customer.

After labeling, your package is handed to our contracted global shipping carrier, scanned into their logistics network, and your tracking number becomes active. The tracking number will be sent to the email address you entered during checkout. Please note that carrier tracking systems sometimes require up to 24 hours to update and display full tracking events after the initial scan. If your tracking link shows no movement immediately after receiving the tracking email, this is normal and does not mean your package is delayed or lost.

Delivery Time Estimates
Once your order finishes processing and is handed to our shipping carrier, estimated transit and delivery time is 6 to 12 business days. This estimate is an approximate timeframe and is not a guaranteed delivery date. Many factors outside of our direct control can affect transit speed, including customs inspection schedules in your destination country, national holidays, regional weather events, carrier sorting backlogs, transportation disruptions, local delivery staffing shortages, and temporary customs procedural changes. Most orders arrive within the 6–12 business day window, but some international shipments may experience minor delays beyond this estimate. We cannot issue refunds solely based on delivery arriving later than the estimated window, unless the package meets our definition of a lost shipment. We will always share updated tracking information with you and support you in resolving delivery issues whenever possible.

Free Worldwide Shipping & Duty Coverage Details
We offer free worldwide shipping to every country that our shipping carrier supports. There is no minimum order value required to qualify for free shipping. Whether you purchase a single small bag of coffee or a large gift bundle with multiple brewing accessories, shipping remains completely free for you. As part of our free shipping program, we take full responsibility for all customs duties, import taxes, customs brokerage fees, and any other government charges applied at the destination country’s customs checkpoint. We use DDP (Delivered Duty Paid) shipping terms for all international shipments. Under DDP terms, the seller assumes all financial risk and cost of bringing goods to the final delivery address. This means customs authorities will not send duty or tax bills to you, the recipient. You will not need to make any additional payments to customs officers, carriers, or brokers to receive your package. All customs paperwork is prepared and submitted by our logistics team. We complete all required customs declaration forms accurately, listing product descriptions, quantity, and value as required by international shipping regulations.

There are very limited exceptions where customs authorities may request additional documentation from the recipient. In these rare situations, our customer service team will assist you and guide you through the required steps through our Contact page, and there will still be no fees for you to pay. We strongly emphasize that this duty coverage applies only to the standard import duties and taxes associated with your order. It does not cover any special local permits, licenses, or regulatory approvals that may be required for specific product categories in certain jurisdictions. It remains your responsibility to confirm that the products you order are legally permitted for import into your country of residence. We cannot ship to countries under international sanctions, regions with strict import bans on agricultural goods, or locations where our carrier cannot provide reliable delivery service. Our checkout page automatically filters out unsupported destination countries. If your country is not available as an option during checkout, we are unable to ship to that location at this time.

Package Tracking
Once your order ships, you will receive an automated email containing your unique tracking number and a direct link to view tracking updates on our carrier’s website. We recommend saving this tracking number and checking updates periodically. The tracking page will show major milestones: carrier pickup, departure from origin country, arrival at destination country customs, customs clearance, handoff to local delivery service, out for delivery, and final delivered status. If your tracking shows “delivered” but you have not received your package, please first check common hiding spots around your property: front porch, side door, garage, mailbox, apartment building package room, building lobby, or with neighbors. Many delivery carriers leave packages in secure out-of-sight locations to prevent theft. Next, check with your local post office or delivery depot, as some parcels are dropped off at the nearest carrier location instead of residential addresses. If after completing these checks you still cannot locate your package, contact us through our Contact page and provide your order number and tracking ID. Our team will open a trace investigation with the shipping carrier. Carrier investigations typically take between 5 and 10 business days to complete. We classify a package as officially lost only after the carrier completes their investigation and confirms the shipment cannot be recovered. Once confirmed lost, we will work with you to arrange either a full refund or a replacement shipment, at your preference.

Damaged Packages
Although we design our packaging to withstand international transit, packages can occasionally suffer damage during sorting or transport. If your package arrives with visible damage to the outer box, torn packaging, dents, or crushed coffee bags, please take clear photographs of the outer packaging, the damaged box, and any damaged items inside the package before discarding any materials. Then contact our customer service team through the Contact page with your order number and attach your photos. We will review your submission promptly and offer a suitable resolution. For damaged coffee products, we can offer a partial refund, full refund, or replacement coffee. For broken brewing equipment, we will arrange a replacement item or full refund for the damaged product. We reserve the right to request photos of packaging and damaged goods to validate damage claims. Damage claims must be submitted within 7 calendar days after the package is marked delivered by the carrier. Claims submitted after this window may not be eligible for resolution.

Returned Packages
Packages may be returned to our fulfillment center for several reasons: the recipient address was invalid, the recipient refused to accept the package, multiple delivery attempts failed, the local carrier could not access the delivery location, or customs clearance was denied for reasons outside our control. If a package is returned to us, our customer service team will contact you once the returned shipment arrives at our warehouse. We can offer two options: reship the order to a corrected address, or issue a refund for the product value. If the return was caused by an incorrect address provided by you, we may request a reshipping fee to cover the cost of sending the package a second time. If the return was caused by carrier error or customs issues unrelated to the customer, we will reship your order at no additional cost.

Cancellation Before Shipment
You may cancel your order any time before your package has been picked up and scanned by our shipping carrier. To cancel, submit a request through our Contact page with your order number. If cancellation is approved before handoff to the carrier, we will process a full refund to your original payment method. Once the carrier has scanned your package, the order cannot be cancelled or stopped in transit. In this scenario, you will need to wait for delivery and then submit a return request under our Refund Policy.

Disclaimer
All delivery timelines are estimates and not guaranteed. We are not liable for delays caused by third-party shipping carriers, customs authorities, natural disasters, public health emergencies, labor strikes, government border policy changes, or other events beyond our reasonable control. We reserve the right to update, modify, or adjust this Shipping Policy at any time. Any changes will be posted on this page, and the updated policy applies to all orders placed after the revision date. Your continued use of our website and submission of orders constitutes acceptance of any updated policy terms. If you have any questions about our shipping procedures, duties coverage, tracking, or delivery concerns, reach out to our support team via our Contact page.