Refund Policy

Refund Policy
Introduction
This Return and Refund Policy defines all terms, eligibility rules, procedures, timelines, exclusions, refund processing steps, and customer responsibilities for returns, exchanges, and refunds for products purchased on our website. This policy applies to all customers who place orders, regardless of their country of residence. By purchasing products from our website, you confirm that you have read, understood, and accept all rules outlined in this Refund Policy, alongside our Shipping Policy, Terms of Purchase, and Terms of Use. We built this return policy to be fair, customer-focused, and transparent. Our goal is to ensure you are happy with your purchase, and we will work with you to resolve issues whenever possible. We offer a 60-day return window for qualifying products. The 60-day period begins counting on the date your package is marked as delivered by the shipping carrier. Within this 60-day window, you may initiate a return request through our Contact page, provided your returned items meet our return eligibility requirements. Refunds for approved returns will be processed within 5 to 10 business days after our warehouse receives, inspects, and verifies your returned merchandise. Refunds are issued back to your original payment method used at checkout. Please be aware that different banks, credit card companies, and payment processors have their own internal processing timelines. Once we submit a refund request, we cannot control how long it takes for the funds to appear in your account. Some financial institutions may take additional business days beyond our 5–10 day processing window to post the refund to your account balance.

Return Eligibility Requirements
To qualify for return and refund consideration, returned items must satisfy all of the following conditions. First, the return request must be submitted within the 60-day return window starting from the carrier’s delivered date on your package tracking record. Return requests submitted after the 60-day deadline will automatically be denied, and items sent back to us without a pre-approved return request will not be eligible for refund. Second, all returned products must be in unused, resalable condition. For whole bean coffee, the original sealed packaging must remain unopened. Opened coffee bags are not eligible for return. Coffee is a fresh agricultural product, and once the seal is broken, we cannot resell the coffee to another customer. For brewing gear and accessories, items must be unused, free of scratches, stains, damage, wear, and retain all original packaging, instruction manuals, tags, and included accessories. If you return a brewing product that has been used, chipped, scratched, missing parts, or returned without its original box, the item will fail our inspection and will not qualify for a full refund. We may offer a partial refund in limited cases, but this is at our sole discretion. Third, you must obtain a pre-approved return authorization before sending any items back to our warehouse. You cannot send returns to our warehouse without first submitting a return request via our Contact page and receiving a return authorization number from our support team. Packages sent back without authorization will be refused upon delivery, or held at our warehouse, and we will not process a refund. When you submit your return request, please provide your full order number, the names of the items you wish to return, the reason for your return, and photographs of the items if requested. Our team will review your request, confirm eligibility, and send you detailed return instructions, including the correct return shipping address and your unique return authorization number. You must clearly print this authorization number on the outside of your return package so our warehouse team can match the returned goods to your original order.

Return Shipping Responsibility
Customers are responsible for covering the cost of return shipping to send items back to our warehouse. Our free worldwide shipping benefit covers the outbound shipment from our warehouse to your delivery address only. It does not cover return shipping costs when you send items back to us for refund or exchange. You may choose any carrier you prefer to ship your return package. We recommend selecting a shipping service that includes tracking for your return shipment, so you can monitor the package while it travels back to us. We strongly suggest retaining your return shipping receipt and tracking number for your records. We are not responsible for return packages that are lost, stolen, or damaged while in transit back to our warehouse. If your return package goes missing on the way back, you must file a claim with your chosen shipping carrier. We will not issue a refund until we physically receive and inspect your returned items.

Inspection Process After Receiving Return
Once your return package arrives at our warehouse, our inspection team will open and evaluate your returned items. The inspection process includes checking the condition of each product, verifying that all original components and packaging are included, confirming that the items match the products listed on your return authorization request, and checking whether the items meet our resalable condition rules. The inspection team documents their findings with photos for every return package. If your items pass inspection, our finance team begins refund processing. If your items fail inspection, our customer service team will contact you through the Contact page to explain why the return was rejected. We will store rejected return items for a limited period. If you want the rejected merchandise shipped back to you, you will be responsible for paying the outbound shipping cost to resend it. If you do not request return of the rejected items within the communicated timeframe, we reserve the right to dispose of or recycle the goods.

Refund Types
Full Refund: If your return fully meets all eligibility rules and passes inspection, we issue a full refund equal to the purchase price of the returned products. The original outbound shipping cost you received (free shipping) is not deducted from your refund amount. Because you did not pay shipping charges for your original order, there is no shipping cost to subtract.

Partial Refund: In some scenarios, we may offer a partial refund. Partial refunds can apply if items have minor signs of use, missing packaging, partial damage, or if you return only part of a bundled gift set. The amount of partial refund is determined during our product inspection, based on the remaining value of the goods. Partial refunds are granted at our sole discretion.

Store Credit Alternative: Upon request, you may choose to receive store credit instead of a cash refund to your payment method. Store credit never expires and can be used toward future purchases on our website. Choosing store credit does not change our return eligibility rules, but store credit processing is often faster than payment card refunds.

Exchanges
If you would prefer to exchange your product for a different item instead of receiving a refund, you may request an exchange through our Contact page within the 60-day return window. Exchange eligibility uses the same condition requirements as returns. You ship the original item back to us at your cost. Once we receive and inspect your returned item, we ship the new replacement product to you. Exchange orders qualify for our standard free worldwide shipping, and we cover all duties and taxes for the exchange shipment. If the new item you select has a higher price than your original item, you will need to pay the price difference. If the new item is cheaper, we will refund the price difference to your original payment method.

Non-Returnable Items
Certain product categories are excluded from our return policy and cannot be returned for refund or exchange. Gift cards are non-returnable and non-refundable once purchased. Consumable coffee products that have been opened, brewed, or partially consumed cannot be returned. Custom engraved or personalized merchandise is non-returnable unless the item arrives damaged or defective. Final sale limited-edition marked products are non-refundable, and this will be clearly labeled on the product page at checkout. We cannot accept returns for items damaged by improper use, accidental breakage after delivery, neglect, misuse, or normal wear and tear. If a product arrives defective or damaged during outbound shipping, this falls under our damaged package policy inside our Shipping Policy, not this return policy. Damage claims for delivery damage must be submitted within 7 days of delivery.

Order Cancellation Refunds
If you cancel your order before it ships under our Shipping Policy cancellation rules, we will process a full refund immediately. This type of refund does not require you to send any products back to us. Cancellation refunds follow the same 5–10 business day processing timeline for funds to be issued to your payment method.

Refund Denial Circumstances
We reserve the right to deny refund requests under multiple circumstances. Refunds may be denied if your return request is submitted after the 60-day return window, if you return items without prior authorization, if returned goods are damaged, used, missing parts, or not in resalable condition, if you fail to provide requested proof of purchase, if your order was flagged for fraudulent activity, if you repeatedly submit invalid return requests, or if the products you return are not the items from your original order. If your refund is denied, our customer service team will explain the reasoning in our message sent via Contact page.

Holiday Return Window Extensions
During major United States holiday seasons, we may extend our return deadline for orders purchased in the holiday shopping period. Extended holiday return windows will be announced on our website homepage during the applicable season. This holiday extension only applies to orders placed during the specified holiday timeframe. Standard 60-day rules remain active for all other orders.

Dispute and Chargeback Guidance
We work hard to resolve all customer concerns directly through our Contact page support channel before customers initiate payment card chargebacks or payment disputes. We strongly encourage you to reach out to us first with any order issues. We will review your situation fairly and work to find a resolution. If you open a chargeback or payment dispute without contacting us first to attempt resolution, we will contest the dispute with all available evidence, including order records, tracking history, communication logs, and return policy documentation. If a chargeback is ruled against you, we reserve the right to restrict future ordering privileges on our website.

Policy Modification
We retain the right to revise, update, or modify this Return and Refund Policy at any time. All changes are published on this page. Updated policy terms apply to all orders placed after the revision date. It is your responsibility to review this policy before completing each purchase. Continued use of our website and placing orders constitutes acceptance of the most current Refund Policy. If you have any questions about returns, eligibility, refund timelines, or exchange options, contact our support team through our Contact page.